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Retail Banking Leadership Series | Program Overview and Session 1 Details

Retail Banking Leadership Series | Program Overview and Session 1 Details

Tuesday, August 27, 2024
9:00 AM - 4:00 PM (EDT)

Event Details

Retail Banking Leadership Series 

(Program overview and Session I Details)

VACB in association with Performance Solutions, Inc., Drexler Consulting, LLC is excited to again present one of our legacy programs, Retail Banking Leadership Series (formerly known as the Branch Management Series), updated for 2024.  

Retail Banking Leadership is a four-part, interactive, VIRTUAL, learning series designed to provide a complete overview of management and leadership principles for Retail Managers serving in all roles of the retail banking line of business for the bank. 

Who Should Attend: All Retail Banking Managers at all levels of experience, as well as any Banker who is being prepared for a future retail management role.   Candidates for this training include Branch Managers, Customer Service Managers, Sales and Service Managers, Retail/Branch Operations Managers, Assistant Branch Managers, Head Tellers/Universal Bankers, Human Resource Managers, as well as Senior Retail Managers who are seeking new frameworks and tools for developing their teams.

Benefits of the Series:  

  • Interact, network, and learn from the experience other retail bankers  
  • Create and execute an effective retail business plan
  • Implement a plan for your continued growth and development that is aligned with your manager’s and bank’s goals
  • Effectively communicate vision, purpose, strategies, and consequences for your team
  • Define and implement a culture of success
  • Understand how to relate to others more effectively
  • Build quality relationships and get important tasks done
  • Effectively address underperformers
  • Hire, promote, and retain the best
  • Build client loyalty and grow the bank
  • Streamline compliance requirements and retail operations
  • Better address conflict with others and manage stress
  • And much more!

For More Information:

Katharine C. Garner
Katharine C. Garner
VACB (804)673-8250

Session I: Essentials of Leading a High Performing Team | August 27

The session lays out foundational management and leadership principles.  

The agenda includes:

  • Where Am I Today?  Self-Assessment of Current Skills and Talents
  • The Challenge of Leadership in Today’s Retail Banking Environment
  • Leading with Vision, Purpose, and Values
  • Developing Your Business Plan
  • Building a High Performing Culture
  • Effective Communication Strategies
    Performance Management Tools for the New Workforce
    Business and Development Planning:  Putting Learning to Action