VACB Second Quarter Operations Forum
Join VACB for our First Quarter Operations Forum in Staunton, June 11 & 12
Hotel 24 South
24 South Market StreetStaunton, VA 24401-4350
United States
Event Details
Download the program brochure HERE.
VACB Q2 Operations Forum Agenda
Privacy and Security in a Volatile Virtual Environment
June 11 – Thursday Deep Dive
- Federal GLBA and Info Security Update
- TCPA, FDCPA and Other Contact Controls
- Aggressive State Privacy Statutes
- Cybersecurity Guidance and Federal Directives
June 12 – Friday Operations
- The Evolving Threat Landscape
- Coerced Debt
- Human Trafficking
- Elder Financial Exploitation
- Virginia Law Update
- 2026 Nacha Changes and Risk Management
- ACH Controls and Risk Mitigant Expectations
- ODFI Responsibilities and Liabilities
- RDFI Responsibilities and Liabilities
- Customer Contact Information Risk Management
- Methods and Permission to Contact
- Address Change Control
- Identification Documents and Verification Fraud
- Decedent Processes
- Deposit Operations Protocol
- Loan Operations Protocol
- Safe Deposit Boxes Protocol
- Compliant Processing of Legal Orders
- Centralized Oversight of Legal Orders
- Applicable Federal and State Laws
- Collaborative Book of Examples
- Each attendee brings 5 redacted examples!!!
About Our Speaker - Patti Joyner:
Patti Joyner is a nationally-known, dynamic speaker and leader with strong, intuitive management skills, and a deep conviction that "excellence is not optional." She has extensive experience in working with financial institutions, bank data processors and governmental agencies. Patti has more than 35 years of experience in the financial industry as an entrepreneur and financial institution executive. She is a Certified Regulatory Compliance Manager (CRCM), skilled regulatory compliance consultant, bank operations specialist, system automation designer and an enthusiastic regulatory compliance instructor who believes in providing real-world solutions ready for immediate implementation.
For More Information:
Registration Fees Include:
Registration fees include breaks and lunch as well as the program materials printed and electronic for use back at the bank.
Room Reservations
VACB has reserved a limited number of rooms for the nights of June 11. The rate is $119 for a single or double room. Reservations MUST be made directly with Hotel 24 South by calling the hotel directly at (540) 885-4848 and referencing the Virginia Association of Community Banks room block. This block of rooms will only be held until Monday, May 11. Check-in time is 4:00 pm and check-out time is 12:00 noon.
Cancellation Policy for the Hotel:
All reservations must be accompanied by a first night room deposit or guarantee with a major credit card. In the event you must cancel your hotel reservation, the deposit is refundable if notice is received 48 HOURS prior to the day of arrival and a cancellation number is obtained.
Continuing Education Credits:
The program materials have been submitted to ABA for CRCM/CERP credit hours. Upon their review and approval, credit hours assigned will be updated and reflected in attendee certificates.